PAYMENT POLICY

PAYMENT POLICY

What Are The Payment Options Available On myDUKA.biz?

For your convenience, we try to offer the best payment options. Currently, we have the following payment options:

  • Mobile money payment (Mpesa)
  • Payment by cash on delivery

How Do I Make A Payment Using Mobile Money Payment Option?

In order to make a payment using your Mobile money transfer service, please go through the following steps;

Safaricom (M-pesa)

 

  • Go to the M-PESA menu on your phone
  • Select Lipa na M-pesa
  • Select Buy Good and Services
  • Enter the following Till number: 750878
  • Enter the total amount- For Example (KSh 12599)
  • Enter your PIN and then send the money
  • You will receive a transaction confirmation SMS from M-PESA
  • Then click on the pay now button

 

What Should I Do If My Payment Fails?

In case of error, you can contact our Customer Service for further assistance on:

 

Customer Care:

Email: customercare@myduka.biz

Phone: 0728 373 233 or 0787 735 825

Hours of operation: Mon-Fri (8am-5pm), Sat, Sun & Public Holidays (9am -3pm)

You can also try checking:

 

  • If the information transmitted to the payment terminal such as account details, billing address, password and PIN are valid.
  • Check your internet connection.
  • Check with your mobile service provider.

 

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